yawe.ai 用户服务协议
Yawei Global Limited
文档信息
| 版本 | V5.0 |
|---|---|
| 发布日期 | 2026 年 10 月 8 日 |
| 生效日期 | 2026 年 10 月 8 日 |
| 适用产品 | yawe.ai 网站、应用、企业与电商工作区，以及经书面开放的 API/SDK 功能 |
| 运营主体 | Yawei Global Limited（香港私人有限公司） |
| 公司编号 | 81320968 |
| 注册办事处 | Flat 1019B, 10/F, Liven House, No.61-63 King Yip Street, Kwun Tong, Hong Kong |
| 联系邮箱 | Official@yawei.ai |
| 相关文件 | 《yawe.ai 隐私政策》《yawe.ai 退款政策》 |
重要提示
本协议是你与 Yawei Global Limited 就使用 yawe.ai 服务订立的具有法律约束力的统一协议，适用于个人、企业以及经营、职业、品牌推广和电商用途。涉及个人资料和跨境处理的事项，还应遵守平台当时公示的《隐私政策》《退款政策》及适用的数据处理协议。
协议主体、定义与适用范围
本服务由 Yawei Global Limited（公司编号 81320968，香港，以下简称“YAWEI”“我们”或“平台”）通过 yawe.ai 提供。客服、隐私、侵权投诉及法律通知邮箱为 Official@yawei.ai。
“本服务”指通过网站、应用、企业工作区以及经 YAWEI 书面开放的 API、SDK 或自动化工作流提供的 AI 脚本、分镜、图像、视频、音频、角色一致性、虚拟角色、声音生成、素材管理、存储、导出及相关功能。具体功能以你的订单、套餐和服务页面为准。
“用户”包括以个人身份使用服务的自然人，以及由有权代表人接受本协议的企业、机构或其他组织。企业账号的管理员、成员、受邀用户及通过企业账号调用服务的人员统称“企业成员”。
“商业用户”指主要为贸易、职业、品牌推广、电商经营或其他商业目的使用服务的用户；“电商活动”包括商品或服务展示、营销、广告、直播、社交媒体传播、店铺运营、销售、履约、售后及相关活动。若强制性法律仍将某用户认定为消费者，其不可放弃的权利不因上述定义而被排除。
“授权渠道”指经 YAWEI 书面授权推广、推荐或销售指定账号或套餐的渠道商。平台、模型、技术环境或功能名称不当然代表独立合同主体，也不授予用户对相关名称、技术或资产的任何权利。
除双方另有书面约定外，平台仅提供通用的生成、编辑、计算、存储、素材管理与导出工具。你独立提供或选择素材和指令，独立决定是否采用、修改、发布或商业使用输出，并独立决定发布地点、账号、受众、广告陈述、商品交易和后续传播。
内容被下载、导出、复制或传输到第三方系统后，通常进入你的独立控制范围。除非你主动告知、使用平台发布接口回传信息、我们收到投诉或依法需要处理，平台不持续追踪内容的实际发布地点、传播对象、后续编辑、投放和交易结果。
平台的工具属性不免除 YAWEI 依法应承担的个人资料保护、内容安全、消费者保护、记录、处置和报告义务。任何免责、责任限制或用户赔偿条款均仅在适用法律允许的范围内生效。
协议成立、用户资格与渠道购买
当你主动勾选同意本协议及《隐私政策》，并完成注册、购买、兑换、首次登录或首次使用时，本协议成立。我们可以记录协议版本、接受时间、账号、设备和必要审计信息，用于证明协议成立及处理争议。
你必须年满 18 周岁并具备所在地法律要求的完全民事行为能力。未成年人不得注册、购买或使用本服务。
如你代表企业或其他组织接受本协议，你确认已获得充分授权，使该组织及其企业成员受本协议约束。无权代表他人接受协议的，应以个人身份承担相关责任。
无论你直接向 YAWEI 购买，或通过授权渠道购买、兑换或开通服务，只要你注册、登录或使用 yawe.ai，即与 YAWEI 建立平台服务关系并受本协议约束。你与渠道之间的付款、发票、线下服务或其他独立安排，以相应订单和渠道合同为准。
除 YAWEI 明确书面授权外，渠道无权代表 YAWEI 修改本协议、免除用户义务、保证生成效果或第三方平台审核结果、承诺退款赔偿，或使 YAWEI 承担其他义务。你不应依赖渠道人员未经书面确认的口头或非正式承诺。
本协议本身不授予任何用户或渠道转售、分销、发展下级代理、白标、分许可、共享 API 密钥或将本服务再次集成至其产品的权利。此类权利必须以 YAWEI 与相关主体另行签署的有效书面协议为准。
部分模型或功能仅在特定国家、地区、账号类型或套餐中可用。你不得通过虚假地址、代理账号、技术规避或其他方式绕过地域、身份、套餐或合规限制。
账号、资料核验与企业工作区
你应提供真实、准确、完整且最新的身份、企业、联系方式、付款和用途信息。为履行平台、支付、安全或法律要求，我们可以进行与风险相称的个人实名、企业 KYB、手机、付款工具或授权材料核验。
账号原则上仅供注册主体和经授权企业成员使用。你应妥善保管密码、设备、验证码、API 密钥、令牌、回调地址和管理员权限，不得出租、出借、出售或与无权人员共享。
企业管理员可以在服务页面明示范围内邀请或移除成员、配置权限、访问、导出或删除工作区数据。企业客户应确保管理员指令具有内部授权，并在员工离职、转岗或合作终止时及时移除权限。
企业客户应建立成员准入、最小权限、素材授权、发布审批、密钥管理和离职交接制度，并对企业成员及通过其账号、工作区或 API 密钥实施的操作承担合同管理责任；损失由平台可归责的安全缺陷直接造成的部分除外。
通过你的账号、设备、工作区或凭证发出的操作原则上视为你的操作。发现账号被盗、密钥泄露、异常调用或成员越权时，你应立即停用相关权限、轮换凭证并通知平台。
个人身份资料、企业 KYB、付款工具和授权代表核验仅适用于相应账号及主体。不得代他人提交、伪造、共用或批量绕过核验材料或核验结果。
因你未采取合理安全措施或未及时通知而导致损失扩大，你应对扩大的部分承担责任；因平台自身安全缺陷、欺诈、故意或重大过失造成的部分除外。
服务、模型与 AI 输出特性
本服务可能使用第三方模型、云计算和安全技术。YAWEI 负责平台层面的产品集成、用户管理和服务交付；第三方技术、地域、容量及使用限制可能影响具体功能和可用性。
AI 输出具有概率性，可能出现错误、不完整、失真、与其他输出相似、人物或产品不一致、无法生成或无法达到你的审美和商业预期。相同或相似输入可能产生不同结果，其他用户也可能获得相似结果。
如你使用输出推广或销售商品或服务，你是相应的卖家、商家、广告主、内容发布者及交易责任主体。除双方另有明确书面约定外，YAWEI 不是商品制造商、进口商、经销商、认证机构、广告代理、经纪人、受托人、合伙人、雇主、发布平台或面向消费者的登记收款商户。
平台提供的输出、模板、提示、审核、评分、建议或安全提示，不构成对商品、服务、广告、法律合规、平台政策、知识产权、销售结果或特定用途的认可、担保、认证或专业意见。
YAWEI 不保证任何输出一定获得第三方平台批准、获得流量、实现曝光、点击、转化、GMV、利润或其他商业结果，也不保证第三方账号、广告账户或店铺不会被限流、拒审、扣分、暂停或关闭。
你应在发布或商业使用前进行人工审核，特别核对产品功效、价格、促销、比较广告、免责声明、知识产权、肖像声音授权、行业许可和当地广告规范。AI 输出不构成法律、医疗、金融、合规或其他专业意见。
平台实施或委托实施的自动审核、身份资料审核、权利材料审核或安全提示属于风险控制措施，不构成对素材权属、输出合法性、真实性、准确性或具体用途的实质确认或保证。
我们可以基于法律、安全、技术升级、容量或商业安排调整模型、功能、调用限制和服务区域。对已付费核心功能造成重大不利影响的，我们会在合理可行范围内提前通知并提供替代、服务补偿或按未履行部分退款；紧急安全或法律要求除外。
使用特定模型或资产功能时，你还应遵守服务页面显著展示或链接的适用第三方可接受使用政策和专项规则。该等规则的重大变更将按照本协议的更新机制通知，且不得减损消费者依法享有的强制性权利。
未经授权，你不得反向工程、提取模型权重或参数、绕过安全过滤、干扰系统、抓取非公开数据、披露未修复漏洞，或使用本服务、输入或输出训练、微调、优化其他模型或建立与本服务直接竞争的模型能力。
你不得单独出售、出租、转售或再许可模型服务，不得将 API 密钥或模型能力提供给第三方再次集成，也不得协助其他主体从事上述活动；YAWEI 与你另有明确书面授权的除外。
价格、积分、订阅、计费与退款
价格、币种、税费、套餐权益、使用量、积分消耗、计费周期、自动续费和主要限制，以购买页面、授权渠道订单或双方签署的企业订单为准。付款前将展示应付总价和主要计费条件。
积分仅用于兑换本服务内功能，不属于存款、电子货币或可自由转让资产。订阅内积分是否结转及其有效期以套餐页面为准；单独购买的付费积分如未另行标明，有效期为购买之日起十二个月；赠送或促销积分的期限以发放时说明为准。
生成任务是否完成及积分消耗，以请求标识、任务状态、资源消耗和交付日志等客观记录为准。因平台系统故障导致任务未开始、重复扣费或未形成任何可访问输出的，平台将返还相应积分、安排重试或按适用退款规则处理。
任务已经开始并实际消耗计算资源后，因你主动取消、输入错误、网络中断、修改需求或安全审查而未采用输出的，可能仍会消耗积分；购买或生成页面另有明确说明，或适用法律另有规定的除外。
如订阅包含自动续费，我们会在购买前取得明确授权，并按适用法律进行扣费提醒。你可以通过账号设置、购买页面展示的渠道或发送邮件至 Official@yawei.ai 取消后续续费；取消不影响已付周期内的使用。
除当地强制性法律、购买页面的退款承诺、重复扣费、平台重大未履约或未提供任何可访问服务外，已消耗的积分、已完成的生成任务和已经开始履行的数字服务通常不退款。审美偏好、营销效果、第三方平台限流或审核失败、用户输入错误以及因用户违规导致的限制，不当然构成退款理由。
通过授权渠道付款时，收款主体、税务发票、汇率、手续费和退款处理方以订单为准。渠道负责处理其独立收取的款项，但 YAWEI 会在其控制范围内配合核实平台服务记录。
你不得盗用付款工具、恶意拒付、虚构未交付事实或通过关联账号重复骗取优惠。因你的欺诈或重大不实导致的拒付、退款、渠道费用、调查成本及其他直接合理损失，你应在法律允许范围内承担。
如当地法律要求对即时履行数字服务、冷静期或撤销权作单独确认，平台将通过购买流程另行取得确认；本协议不限制消费者依法享有的强制性退款或撤销权。
退款与计费异议的具体规则以《yawe.ai 退款政策》为准；该政策构成本协议的组成部分。为防范欺诈与滥用，平台可依《退款政策》对退款或计费异议要求身份核验；提供虚假资料、虚构未交付事实或透过关联账号重复主张的，平台可拒绝处理、暂停账号并依法追偿。
用户资产、参考资产与授权链
“自定义资产”指由你或相关权利人制作并上传的文字、提示词、图片、视频、音频、声音、字体、商标、模板、角色、虚拟形象及其他素材；“授权资产”指包含第三方知识产权、肖像、声音、姓名、隐私、个人资料或其他合法权益，且你已取得全部相关权利人完整授权的资产。
你保留对合法输入和自定义资产原有的权利，并持续保证你合法拥有相关知识产权和其他权益，或者已经从全部权利人取得完整、有效、可证明且足以覆盖拟使用方式的授权。
你保证资产不存在权属不明、授权瑕疵、超期、超地域、超媒介、超用途或禁止转委托处理等问题，并保证使用该资产进行模型生成及后续使用输出不会侵犯著作权、商标、商业秘密、肖像、声音、姓名、隐私、个人资料、名誉或其他合法权益。
如资产包含可识别自然人的肖像、声音、姓名、评价或个人资料，你必须在上传或使用前取得覆盖 AI 处理、编辑、复制、生成、存储、导出及拟发布用途的有效授权，并负责处理撤回、删除、下架和投诉请求。平台允许上传或未予拦截，不代表确认授权有效。
平台提供并标注为“参考”“体验”“演示”或“仅限内部使用”的虚拟形象、模板及其他参考资产，仅可在标注范围内使用。未经 YAWEI 明确书面许可，你不得复制、下载、汇编、分发、出售、站外使用或据此建立竞争性素材库。
对于 YAWEI 自有或已取得商业授权并在服务页面明确允许商业使用的模板或素材，你可以在相应许可的地域、期限、渠道和用途范围内使用；具体许可标签和购买页面优先适用。
为提供、保护和维护本服务，你授予 YAWEI 一项非独占、全球范围、免许可费的有限许可，以托管、复制、传输、格式转换、生成、审核、排障、交付和依法处置相关资产；YAWEI 可仅在实现上述目的所必需的范围内委托必要处理方执行。该许可不转移你的所有权。
除非你另行主动选择并可撤回同意，YAWEI 不会将你的输入或输出用于训练面向其他客户的通用或共享基础模型。内容安全、反欺诈、授权核验、投诉处理、服务排障以及由必要处理方依法执行的处理和保存不属于模型训练。
你应保存源文件、制作和修改记录、采购、委托创作或转让协议、知识产权及人格权益授权、商品资质、广告宣称依据、审批记录、AI 工具使用记录、生成日志和发布版本，至少至相关资产最后一次生成或发布后三年，或至投诉、审计、争议、诉讼时效及合同追偿结束之较晚者；个人资料仍应遵守最小化和删除要求。
收到权利投诉、平台合理质疑或主管机关要求时，你应在通知要求的期限内提交可核验材料；通常不得超过 48 小时，紧急风险下应立即配合。无法证明权利来源或授权范围的，不得继续上传、生成或使用。
授权被撤回、终止或发生争议时，你应立即停止新的生成和传播，采取删除、更正或下架措施并通知平台。你不得通过重新上传、变形处理、关联账号或更换渠道规避限制。
企业客户和渠道应确保其员工、成员和受托人员上传资产的行为具有内部授权，并对通过其账号实施的上传和生成承担管理责任。员工上传不当然使该资产成为 YAWEI 自行创作或委托创作的资产。
可接受使用与禁止行为
你不得利用本服务实施、协助、鼓励或准备实施下列行为：
- 制作或传播违反适用法律、危害国家安全、恐怖主义、暴力极端主义、赌博、毒品或其他违法内容；
- 推广、销售或协助违法、侵权、假冒、被召回、危险、盗窃、受制裁、未经许可或被目标平台禁止的商品或服务；
- 制作涉及未成年人的性化、裸露、剥削、诱导、冒充或其他不当内容；
- 未经授权使用他人的肖像、声音、姓名或身份制作虚假代言、冒充、非自愿私密影像或其他令人误认的内容；
- 冒充政府、金融机构、品牌、公众人物或他人实施诈骗、钓鱼、勒索、身份盗用、虚假筹款或误导交易；
- 制作诽谤、骚扰、仇恨、歧视、威胁、非自愿私密内容或严重损害他人名誉、隐私与人格尊严的内容；
- 伪造新闻、证据、身份文件、授权证明、商品资质、认证、检测报告、医疗效果、用户评价或交易记录；
- 违法用于政治广告、选举影响、公共安全、金融信贷、招聘、教育录取、保险、医疗诊断、执法或其他高风险自动化决策；
- 侵犯知识产权、商业秘密、个人资料、隐私、肖像、声音、姓名、名誉或其他合法权益；
- 恶意删除、篡改或隐藏 AIGC 标识、来源凭证、版权通知、水印、元数据或其他生成信号；
- 绕过内容安全、身份与授权核验、访问控制、速率限制、地域限制或其他技术保护；
- 反向工程、提取模型参数、传播恶意代码、攻击系统、未经授权抓取或对服务和他人造成不合理负载；
- 将模型、输入或输出用于未经授权的模型训练、微调、数据标注、竞争性模型开发或平台规则禁止的其他用途。
你不得通过拆分指令、谐音编码、虚假背景、翻译转换、提示词注入、自动化脚本、第三方代理、变形素材、关联账号或其他方式隐瞒真实意图、规避安全措施，或诱导平台、渠道和工作人员协助违法、侵权或欺诈。
平台可以采用自动和人工方式识别风险，并根据严重程度采取提示、拒绝生成、限制导出、删除或隔离资产、限流、暂停功能、冻结账号、终止服务、保全证据和依法报告等措施。
为调查投诉、异常交易、安全事件或涉嫌违法行为，我们可以在必要范围内要求补充身份、授权、用途、付款、发布和下游用户信息。你应真实、完整、及时配合，不得毁损、删除、篡改证据或指使他人作虚假陈述。
存在人身安全、未成年人、非自愿私密内容、诈骗、重大侵权、系统攻击、监管要求、证据灭失或损害迅速扩大的风险时，平台可以不经事先通知立即采取必要措施，并在法律允许且风险降低后提供理由和申诉机会。
平台可以保存用户ID、资产ID、请求标识、输入输出、生成时间、模型和版本、授权记录、操作日志与处置记录，以满足内容追溯、审计、争议和法定义务；具体处理以《隐私政策》为准。
输出内容与知识产权
在平台与你之间，平台不主张你对合法输入内容原有的权利。你应自行确保输入权利完整，并承担因输入来源或授权瑕疵产生的责任。
在适用法律允许且不涉及平台或第三方既有权利的范围内，输出属于你的客户数据，YAWEI 不主张对该输出本身的所有权。输出是否构成受保护作品、权利归属及能否登记或商业化，应依适用法律、你的实际创作贡献和素材许可判断。
在你遵守本协议并支付适用费用的前提下，就 YAWEI 在合法输出中实际拥有且有权许可的权利，YAWEI 授予你一项非独占、全球范围、在相关权利有效期内用于合法个人或商业用途的许可；第三方素材、参考资产及适用许可的限制优先适用。
AI 输出可能不具有独创性或独占性，也可能与其他用户或第三方内容相同或相似。平台不保证输出可注册、可独占、当然不侵权或适合特定商业用途。
本服务及其软件、界面、商标、模型编排、工作流、文档、安全机制和平台内容的知识产权由 YAWEI、其他许可方或相关权利人享有。除本协议明确许可外，你不得复制、出租、再许可、反向工程或制作竞争性衍生服务。
输出中包含的字体、音乐、模板、图库、虚拟形象、商标或其他第三方素材，可能受单独的地域、期限、渠道、商业用途和署名限制。你必须遵守素材页面或订单展示的许可范围。
如你主动使用平台公共展示或分享功能公开内容，你授予 YAWEI 一项非独占、免许可费的有限许可，以在该功能运营所必需的范围内复制、传输、转换、展示和分发该内容；YAWEI 可仅在实现该功能所必需的范围内委托必要处理方执行。你删除公开内容后，该许可终止，但缓存、法定保存和争议证据除外。
你向平台提供的产品改进建议可以由 YAWEI 无偿用于改进服务，但不包括你的保密信息、用户资产或需要另行授权的知识产权。
知识产权、肖像、声音或其他权利投诉可发送至 Official@yawei.ai，邮件标题建议注明“Rights Complaint/权利投诉”，并附权利证明、涉嫌侵权内容位置、联系方式和诚信声明。
AI 标识、商业使用与站外责任
平台可以依适用法律和平台规则，在输出中添加可见或不可见的 AI 生成标识、声音提示、内容凭证、水印、文件元数据或其他技术信号。
你不得恶意删除、遮挡、篡改、伪造或规避任何版权通知、来源凭证、水印、标识、元数据或表明内容可能由 AI 生成的其他信号。
某些输出不含可见标识，并不表示可以删除隐式标识、将内容虚假陈述为真实拍摄，或免除你在公开发布时按照发布地法律和第三方平台规则进行标识的义务。
你对最终发布版本具有独立决定权，并应对你添加、删除、剪辑、配音、改写、拼接、改变标识、设定投放或与其他素材组合后的内容进行人工审核。
当你发布、投放、展示、销售或以其他方式使用输出时，你应核验发布地、目标受众和具体行业适用的内容、广告、消费者保护、电子商务、知识产权、个人资料、行业许可、产品标签、税务及平台规则，并取得所需批准、资质和授权。
如输出用于广告、促销或电商活动，你是广告主和最终批准者，应确保整体内容真实、准确、清晰、可验证且不误导。不得制作或使用虚假或无法证明的销量、评价、排名、奖项、认证、功效、比较、原价、折扣、限时、限量、库存、用户见证或品牌合作陈述；赞助、付费、赠品、联盟关系及重大编辑应依法清晰披露。
你应确保所推广、展示或销售的商品和服务可以在目标国家、地区和平台合法提供，并拥有必要的经营资格、授权、进口许可、产品注册、检测、认证、标签、说明书及售后能力。功效、性能、健康、安全、环保、认证或市场领先性等宣称，必须具有合法、充分且与表述范围相匹配的证据。
你独立负责定价、币种、税费、库存、优惠、付款、订单确认、物流、交付、发票、退换货、保修、客服、消费者投诉、召回和法定披露。YAWEI 不参与你与消费者之间的商品或服务交易，不收取消费者货款，也不对商品质量、真实性、适用性或卖方履约承担连带责任；双方另有明确书面安排或强制性法律另有规定的除外。
输出导出或交付后，你负责其后续修改、组合、翻译、配音、转载、广告定向、预算、竞价、发布时间、发布账号、受众、落地页、履约及传播链路，并应管理企业成员、员工、达人、代运营、代理商和媒体购买方的相关操作。
第三方平台的拒审、下架、限流、扣分、罚款、广告账户损失、店铺暂停、支付冻结、域名或应用封禁、差评、退货、退款、拒付或消费者索赔，不当然构成 YAWEI 违约或退款理由；由 YAWEI 自身可归责的违约直接造成的部分除外。
未经 YAWEI 书面同意，你不得声明或暗示 YAWEI、授权渠道或任何第三方权利人是相关内容、商品、服务或交易的发布者、广告主、联合制作方、代言人、赞助者、销售者、合规审核方或保证人。
如你将输出用于医疗、金融、贷款、保险、政治、招聘、教育、公共安全、专业建议、受监管商品或其他高风险场景，应自行取得具备资质的专业和法律审核；平台禁止的场景不会因取得第三方意见而自动开放。
平台通常无权直接删除你发布到第三方账号、私域渠道、客户系统或线下媒介的内容。收到有效投诉或主管机关要求后，你应负责及时下架、停止投放、发布更正、处理申诉并提供相关记录。
企业客户、API 与下游用户管理
企业套餐、API、SDK、白标、渠道分销和其他商业权限仅在双方签署的订单、企业服务附件或渠道协议明确授权的范围内开放；本协议不单独授予任何转售或再集成权。
企业客户应确保所有管理员、成员、受邀用户和通过其系统调用服务的实际终端用户遵守不低于本协议的身份真实性、素材授权、内容安全、AI 标识、调查配合和站外发布要求。
企业客户应建立终端用户级别的可信素材库、版权授权库和人格权益授权库，具备授权材料审核、保存、预警和追溯能力，并在适用订单要求下配合 YAWEI 的合规审计。
企业客户应保存实际终端用户ID、请求时间、请求标识、资产来源、授权链、模型版本、输入输出和发布指令之间的映射关系，并建立警告、下架、冻结、封禁和申诉记录。
API 密钥不得公开或硬编码至可公开访问的客户端。发现密钥泄露、异常调用、伪造内容攻击、批量规避或严重安全事件时，企业客户应立即采取阻断措施、轮换凭证，并在合理可行的最短时间内通知 YAWEI；适用的企业安全附件另有明确时限的，从其约定。
未经 YAWEI 书面同意，企业客户不得将 API 或模型能力独立转售、提供给其他 UGC 平台或 AI 内容创作工具再次集成，也不得允许其客户发展下级客户、共享凭证或作为模型服务局运营。
经书面批准的授权渠道、白标或集成合作，应遵守相应渠道协议、订单、数据处理协议和安全附件；发生冲突时，该等书面文件仅在明确授权范围内优先。
企业客户应对其可归责的终端用户管理缺失、凭证泄露、违规转售、虚假授权或安全处置迟延承担责任，并在法律允许及其过错范围内赔偿 YAWEI 因第三方索赔或合同追偿遭受的合理损失。
第三方服务、发布平台与渠道责任
本服务可能依赖第三方模型、云、存储、支付、通知和发布平台。YAWEI 对其选择和管理的受托服务商承担适用法律要求的合理选任、合同约束和监督义务。
当第三方服务由你直接开通并接受其条款时，你与该第三方形成独立关系。第三方服务的可用性、审核、限流、下架、封号、支付拒绝或政策变化可能超出 YAWEI 的合理控制。
你在 TikTok、YouTube、Instagram、Facebook、电商平台或其他渠道开设账号、发布、直播、投放、销售、收款和与客户互动，是你与相关平台及交易相对方之间的独立行为。
即使平台提供一键导出、格式适配或发布接口，发布指令仍由你发起，发布账号和最终内容仍由你选择。技术连接不当然使 YAWEI 成为站外内容的发布者、广告主、销售者或共同运营者。
平台提供链接、导出格式、插件、API 或连接器，不代表 YAWEI 控制、认可、代理或保证第三方服务。除双方另行签署广告管理或代运营协议外，YAWEI 不代管广告资金，不决定预算、竞价、受众或归因，也不承担媒体购买、广告代理或店铺运营责任。
授权渠道应仅在 YAWEI 书面授权范围内销售或支持产品。渠道提供的独立运营、培训、代制作、广告投放或客户服务，不当然由 YAWEI 承担责任；YAWEI 自身产品缺陷或法律不得排除的责任除外。
如平台因你的站外发布被错误认定为发布者、广告主、销售者、赞助者或权利担保方，你应及时提供账号归属、发布指令、授权链、最终版本、投放配置和交易记录，协助澄清实际角色。
隐私、数据处理与保密
YAWEI 按照《隐私政策》、香港《个人资料（私隐）条例》（第 486 章）及其他适用的数据保护法律处理个人资料。涉及跨境传输、营销、模型训练或其他依法需要单独同意的事项，将通过独立、主动且可撤回的机制取得同意。
为提供模型、云、存储、审核和安全服务，YAWEI 可能委托必要处理方处理输入、输出、使用日志和相关技术数据。具体目的、类别、期限、地区、删除规则和权利行使方式以《隐私政策》及适用的数据处理协议为准。
如果数据需要传输至香港以外的服务区域，我们将依据适用法律采取合同、安全和其他跨境保障措施，并在需要时取得单独同意。
企业或商业用户向平台提供员工、客户、消费者、模特、达人或其他第三方数据，并决定处理目的和方式时，通常作为相应数据控制者，应负责合法依据、告知与同意、权利请求、保存期限、跨境安排及安全措施；YAWEI 仅在适用的数据处理协议、你的合法指令和法律允许范围内作为处理者。
除具有明确、合法且必要的服务或商业目的，并已履行适用通知、同意及其他要求外，你不得上传身份证件、联系方式、订单、聊天记录、位置、财务、健康、儿童或其他个人资料；你应实施数据最小化、去标识化、访问控制、密钥保护、设备安全和成员权限管理。
平台可以为安全、反欺诈、内容审核、授权核验、投诉、排障、审计和履行法定义务，对输入输出进行自动检测并在必要、受控和保密的范围内进行人工访问。
个人可以按照《隐私政策》请求查阅、更正其个人资料，或要求我们停止将其个人资料用于直接促销，并可就我们的处理向个人资料私隐专员公署（PCPD）投诉。相关请求可发送至 Official@yawei.ai。
企业客户与 YAWEI 应对在服务中获悉并被合理认定为保密的信息承担保密义务，包括未公开产品、商业计划、客户名单、提示词、脚本、素材、模型配置和安全信息；依法公开、独立开发或从无保密义务第三方合法取得的信息除外。
内容被你下载、导出或存入指定系统后，你独立决定其后续处理目的和方式，并负责站外副本、第三方接收方、消费者或数据主体请求、泄露响应和删除。平台无法代替你删除其不再持有或控制的站外副本；因你的系统、账号、人员或自行选用的第三方服务导致的事件，由你在可归责范围内承担相应处置义务并及时通知 YAWEI。
平台处置、暂停与终止
你可以停止使用、取消订阅或通过账号设置及客服渠道申请注销账号。注销前应导出需要保留的合法内容；数据删除、匿名化和必要保存依《隐私政策》执行。
如你违反本协议、拖欠到期费用、存在异常或安全风险、服务基础设施或必要技术受到限制，或主管机关依法要求，我们可以采取警告、限流、限制生成或导出、删除或隔离资产、暂停功能、冻结账号、撤销密钥或终止服务。
涉嫌违法犯罪、诈骗、冒用身份或付款工具、伪造授权、冒充、虚假代言、非自愿私密内容、未成年人风险、重大侵权、系统攻击、绕过安全措施、违规转售、毁损证据或重复违规时，平台可以不经事先警告立即采取措施。
为防止规避处置，平台可以在合理证据支持下对关联账号、设备、工作区、API 密钥和同一控制主体采取相应限制，但会依风险和比例原则确定范围。
采取限制或终止措施后，平台可以在法定、审计、合同追偿或争议处理所需期限内隔离保存相关记录，并依法向主管机关报告或配合调查。
除紧急风险、法律禁止通知或可能妨碍调查外，我们会在合理范围内说明主要理由并提供申诉渠道。申诉可发送至 Official@yawei.ai，邮件标题建议注明“Account Appeal/账号申诉”。
因平台无过错而基于必要技术或基础设施停止、法律要求或相关业务终止停止已预付服务时，我们将在合理可行范围内提供替代、导出窗口、服务补偿或按未履行部分退款；企业订单另有约定的，从其约定。
协议终止后，付款、保密、知识产权、责任限制、赔偿追偿、证据保存、争议解决及依其性质应继续有效的条款仍然有效。
免责声明
在适用法律允许的范围内，本服务按“现状”“可用”和“可能存在缺陷”的状态提供。生成式 AI 技术持续发展，平台不保证永久不中断、完全无错误或始终满足你的特定目的。
平台不保证输出真实、完整、准确、及时、独占、不侵权、可登记、适销、适合特定用途或一定通过第三方平台审核，也不保证产生特定播放量、转化、收入、融资、品牌或商业结果。
标注为体验或内部使用的第三方参考资产及其生成结果不附带商业使用保证。你因超出许可范围使用参考资产产生的风险和损失由你承担。
第三方平台的算法分发、审核、限流、下架、封号、广告拒绝、交易拒绝及用户自行设置的受众、预算、文案、商品、落地页和售后安排，均可能影响结果；平台仅对其自身可归责的部分承担责任。
除由 YAWEI 自身可归责的违约直接造成的部分外，YAWEI 不对商品质量或许可、用户广告陈述、消费者交易、物流、退款、召回、第三方编辑、账号处罚或用户未进行合理人工审核产生的损失负责。
除法律明确要求或平台已获悉具体风险外，YAWEI 不对用户导出后在第三方平台、私域、线下媒介、广告账号或客户系统中的内容承担持续监控、预先批准或逐项法律审查义务。
因不可抗力、战争、自然灾害、政府行为、公共网络故障、重大网络攻击或其他超出合理控制的重大基础设施事故导致不能履行时，受影响方应及时通知并采取合理减损措施。
本章不排除 YAWEI 应承担的合理技术保障、数据安全、消费者保护、合同履行和故障补救义务，也不排除因 YAWEI 欺诈、故意、重大过失或法律不得排除的行为产生的责任。
责任限制
对企业、商事用户及以经营、职业或商业目的使用服务的用户，在适用法律允许的最大范围内，YAWEI、其关联方和许可方不对任何间接、附带、特殊、惩罚性或后果性损失，以及利润、收入、商誉、机会、预期节省、业务中断或数据替代成本承担责任。
对企业和商事用户，YAWEI 因本协议、订单及相关服务产生或与之有关的全部累计责任，以责任事件发生前连续三个月对应并可归属于受影响服务的费用为上限；年度或多月预付款按月折算，向授权渠道支付的相关费用计入该上限。
企业或商事用户使用完全免费的服务时，YAWEI 的累计责任上限为 HKD 100。双方签署的企业订单、服务等级协议或数据处理协议另有明确约定的，从其约定。
前述限制不适用于 YAWEI 的欺诈、故意或重大过失；依法应由 YAWEI 负责的死亡或人身伤害；以及适用法律明确禁止限制或排除的责任。
消费者依法享有的强制性权利不受本章影响。任何条款如在消费者所在地被认定无效，应在合法范围内作最接近原目的的调整，而不是扩大为完全免除平台责任。
责任应根据实际控制、过错、可预见性、减损措施和因果关系确定。对于由你独立决定的发布地点、受众、最终编辑、广告陈述、商品交易或站外再次传播产生的责任，平台仅就自身实际参与、依法负有控制义务或存在过错的部分承担责任。
你发现损失或可能引发索赔的事件后，应在合理时间内通知平台并采取合理减损措施。本条不缩短适用法律规定的诉讼时效或消费者法定期限。
用户赔偿与平台追偿
对企业、商事用户及以商业目的使用服务的用户，因你、企业成员、实际终端用户、员工、承包商或通过你账号行事的人，在输入、商品、服务、广告、输出、发布、投放、交易、履约或售后方面的作为或不作为，违反本协议、法律或平台规则，侵犯第三方权利，未经授权转售、集成、使用账号或数据，或拒不执行合理整改及安全措施，导致 YAWEI、关联方、员工或授权渠道遭受索赔、调查、诉讼、仲裁或行政处置的，你应在自身行为、过错和直接因果关系范围内承担责任并提供合理补偿。
在法律允许范围内，可追偿的合理损失包括第三方索赔、消费者退款、拒付、和解款、行政或平台处罚、商品下架或召回成本、内容处置、技术整改、事件响应、证据保全、合理声誉修复，以及调查、诉讼和仲裁所支出的合理律师费、公证费、鉴定费和取证费；也包括因相应行为可归责于你而由 YAWEI 依法或依合同向第三方实际支付或合理应付的金额。
平台被列为被调查、被投诉、被索赔或被诉主体时，有权合理控制对平台具有约束力的答复、抗辩和和解安排，并会在可行范围内通知你及听取合理意见。未经 YAWEI 书面同意，你不得代表 YAWEI 承认责任、达成和解或使其承担义务。
YAWEI 先行向权利人退款、赔付、执行主管机关决定或向第三方承担责任，不代表承认对你的行为承担最终责任。经生效决定、双方确认或充分证据确定属于你责任的，YAWEI 可以依法追偿或从到期、无争议且允许抵扣的款项中抵扣。
个人消费者仅在适用法律允许及其自身过错范围内承担本章义务，其依法享有的抗辩、举证、退款和其他强制性权利不受影响。
如你的资产或终端用户行为导致第三方向 YAWEI 追责，你应及时提供完整授权链、用户映射、生成记录和使用证明，并在自身可归责范围内承担 YAWEI 的合理直接损失。
本章不免除或转移 YAWEI 依法应履行的内容安全、个人资料保护、消费者保护、风险处置、记录保存和报告义务，也不适用于因 YAWEI 自身欺诈、故意、重大过失或法律规定不得排除的责任。
协议更新、通知、适用法律与其他
我们可以因法律、监管、平台规则、功能、安全或商业模式变化更新本协议。一般变更将在服务内公布版本和生效日期。
对费用、自动续费、责任限制、重大数据用途、争议解决或核心功能产生重大不利影响的变更，我们会提前通过应用内通知、账号邮箱或网站公告进行显著通知。
依法需要重新同意的变更，只有在你主动同意后才对你生效。继续使用服务不替代敏感个人资料、跨境传输、营销或模型训练所需的单独同意。
我们可以通过应用内通知、账号邮箱、短信或网站公告发送服务通知。你应保持联系方式有效。发送至 Official@yawei.ai 并明确注明账号、事项和联系人的邮件，可以作为向 YAWEI 提交客服、隐私、投诉、申诉或法律通知的渠道。
本协议、《隐私政策》、购买页面、订单、企业服务附件、数据处理协议和功能专项条款共同构成双方约定。发生冲突时，双方签署的订单或专项附件仅就其明确事项优先；个人资料和消费者强制性保护不得被降低。
本协议受香港特别行政区法律管辖，但不影响消费者所在地不可通过合同排除的强制性保护。
发生争议后，双方应先通过 Official@yawei.ai 诚信协商，并尽合理努力在收到完整争议通知后 30 日内解决。协商不妨碍任何一方申请紧急禁令、证据保全、向主管机关投诉或在法定期限内提起程序。
协商未果的，企业和商事用户同意将争议提交香港特别行政区有管辖权的法院解决。消费者可以依其所在地强制性法律向有管辖权的法院或消费者争议机构主张权利。
任一条款被认定无效或不可执行，不影响其他条款。任何一方未立即行使权利不构成放弃。标题仅为阅读方便，不影响解释。
未经 YAWEI 同意，你不得转让本协议。YAWEI 可以在合并、重组、融资或业务转让中将协议转让给承继主体，并依法通知；转让不得降低消费者法定权利或数据保护水平。
你与 YAWEI 是独立合同主体。除另有书面渠道协议外，本协议不构成代理、合伙、合营、雇佣、特许经营、受托或共同经营关系，你无权代表 YAWEI 作出承诺、接受订单、承认责任或约束 YAWEI。
平台可以提供本协议的中文、英文或其他语言版本。除强制性法律另有规定外，英文版本为解释基准；你在注册或购买时取得并接受的当地语言版本用于说明，任何差异应在不减损强制性权利的范围内按照英文版本解释。
联系我们
| 运营主体 | Yawei Global Limited |
|---|---|
| 公司编号 | 81320968（香港） |
| 注册办事处 | Flat 1019B, 10/F, Liven House, No.61-63 King Yip Street, Kwun Tong, Hong Kong |
| 商业登记号 | 81320968-000-09-26-1 |
| 适用产品 | yawe.ai |
| 客服、隐私、侵权投诉、账号申诉及法律通知邮箱 | Official@yawei.ai |
yawe.ai User Services Agreement
Yawei Global Limited
Document Information
| Version | V5.0 |
|---|---|
| Publication Date | 8 October 2026 |
| Effective Date | 8 October 2026 |
| Applicable Products | the yawe.ai website, applications, enterprise and e-commerce workspaces, and API/SDK features made available in writing |
| Operator | Yawei Global Limited (a private company limited by shares incorporated in Hong Kong) |
| Company No. | 81320968 |
| Registered office | Flat 1019B, 10/F, Liven House, No.61-63 King Yip Street, Kwun Tong, Hong Kong |
| Contact email | Official@yawei.ai |
| Related documents | yawe.ai Privacy Policy; yawe.ai Refund Policy |
Important Notice
This Agreement is the unified, legally binding agreement between you and Yawei Global Limited governing use of the yawe.ai Services by individuals and enterprises and for business, professional, brand-promotion and e-commerce purposes. Matters involving personal data and cross-border processing are also subject to the Privacy Policy and the Refund Policy displayed on the Platform at the relevant time and any applicable data-processing agreement.
Contracting Party, Definitions and Scope of Application
The Services are provided through yawe.ai by Yawei Global Limited (Company No. 81320968, Hong Kong, hereinafter referred to as "YAWEI", "we" or the "Platform"). The email address for customer service, privacy matters, infringement complaints and legal notices is Official@yawei.ai.
"Services" means the AI-powered scriptwriting, storyboarding, image, video, audio, character-consistency, virtual-character, voice-generation, asset-management, storage, export and related features provided through the website, applications, enterprise workspaces, and any API, SDK or automated workflow made available by YAWEI in writing. The specific features available are subject to your order, plan and the applicable service page.
"User" includes a natural person using the Services in an individual capacity, as well as an enterprise, institution or other organization on whose behalf this Agreement is accepted by a duly authorized representative. Administrators, members and invited users of an enterprise account, and persons who access the Services through an enterprise account, are collectively referred to as "Enterprise Members".
"Commercial User" means a User who uses the Services primarily for trade, profession, brand promotion, e-commerce operations or another commercial purpose. "E-Commerce Activities" include displaying, marketing or advertising goods or services, live commerce, social-media distribution, store operations, sales, fulfillment, after-sales service and related activity. If mandatory law nevertheless treats a User as a consumer, that User's non-waivable rights are not excluded by these definitions.
"Authorized Channel" means a channel partner authorized by YAWEI in writing to promote, refer or sell specified accounts or plans. A Platform, model, technical-environment or feature name does not by itself identify a separate contracting entity or grant a User any right in the relevant name, technology or asset.
Unless otherwise agreed by the parties in writing, the Platform provides only general-purpose generation, editing, computing, storage, asset-management and export tools. You independently provide or select the materials and instructions, independently decide whether to adopt, modify, publish or commercially use any Output, and independently determine the place and account of publication, audience, advertising claims, product transactions and subsequent dissemination.
Once content has been downloaded, exported, copied or transmitted to a third-party system, it will generally fall within your independent control. Unless you voluntarily inform us, transmit information back through a Platform publishing interface, we receive a complaint, or processing is required by law, the Platform does not continuously track where the content is actually published, the persons to whom it is disseminated, subsequent edits, placement or transaction outcomes.
The nature of the Platform as a tool does not relieve YAWEI of any obligations imposed by law in relation to personal data protection, content safety, consumer protection, record-keeping, remedial action or reporting. Any disclaimer, limitation of liability or User indemnification provision applies only to the extent permitted by applicable law.
Formation of the Agreement, User Eligibility and Purchases Through Authorized Channels
This Agreement is formed when you affirmatively tick the box indicating your agreement to this Agreement and the Privacy Policy and complete registration, a purchase, redemption, your first login or your first use of the Services. We may record the version of the Agreement, time of acceptance, account, device and necessary audit information for the purposes of evidencing formation of the Agreement and resolving disputes.
You must be at least 18 years old and have full legal capacity as required by the law of your location. Minors must not register for, purchase or use the Services.
If you accept this Agreement on behalf of an enterprise or other organization, you confirm that you have full authority to bind that organization and its Enterprise Members to this Agreement. If you do not have authority to accept this Agreement on behalf of another person, you will bear the relevant responsibility in your individual capacity.
Whether you purchase directly from YAWEI or purchase, redeem or activate the Services through an Authorized Channel, by registering for, logging in to or using yawe.ai, you establish a Platform service relationship with YAWEI and agree to be bound by this Agreement. Payments, invoices, offline services or other separate arrangements between you and the Authorized Channel are subject to the applicable order and channel agreement.
Unless expressly authorized by YAWEI in writing, an Authorized Channel has no authority on behalf of YAWEI to amend this Agreement, waive any User obligation, guarantee generation results or the outcome of a third-party platform review, promise any refund or compensation, or otherwise bind YAWEI. You must not rely on any oral or informal commitment made by personnel of an Authorized Channel unless it has been confirmed in writing.
This Agreement does not itself grant any User or Authorized Channel the right to resell or distribute the Services, appoint sub-agents, white-label or sublicense the Services, share API keys, or further integrate the Services into its products. Any such right must be set out in a separate, valid written agreement signed by YAWEI and the relevant party.
Certain models or features are available only in specified countries or regions, or for specified account types or plans. You must not circumvent any geographical, identity, plan or compliance restriction by using a false address, proxy account, technical workaround or other means.
Accounts, Information Review and Enterprise Workspaces
You must provide true, accurate, complete and up-to-date identity, enterprise, contact, payment and intended-use information. To comply with Platform, payment, security or legal requirements, we may conduct risk-proportionate verification of an individual's real identity, enterprise KYB information, mobile phone, payment instrument or authorization documents.
In principle, an account may be used only by the registered account holder and, for an enterprise account, its authorized Enterprise Members. You must properly safeguard passwords, devices, verification codes, API keys, tokens, callback URLs and administrator privileges, and must not rent, lend or sell them, or share them with any unauthorized person.
Enterprise administrators may, within the scope expressly stated on the applicable service page, invite or remove members, configure permissions, and access, export or delete workspace data. An Enterprise Customer must ensure that administrator instructions are internally authorized and must promptly remove permissions when an employee leaves, changes roles or ceases working for or with the Enterprise Customer.
An Enterprise Customer must establish procedures for member access, least-privilege permissions, asset authorization, publication approval, key management and offboarding. The Enterprise Customer is contractually responsible for managing its Enterprise Members and operations carried out through its account, workspace or API keys, except to the extent that a loss is directly caused by a security defect attributable to the Platform.
Operations carried out through your account, device, workspace or credentials will, in principle, be treated as having been carried out by you. If you discover that your account has been compromised, an API key has been leaked, anomalous API calls have occurred or an Enterprise Member has exceeded their authority, you must immediately disable the relevant permissions, rotate the credentials and notify the Platform.
Personal identity documentation, enterprise KYB, payment-instrument and representative-authority review applies only to the relevant account and entity. You must not submit materials for another person, forge or share review materials or results, or circumvent review at scale.
If a loss is increased because you failed to take reasonable security measures or provide prompt notice, you are responsible for the increased portion of that loss, except to the extent caused by the Platform's own security defect, fraud, willful misconduct or gross negligence.
The Services, Models and Characteristics of AI Outputs
The Services may use third-party model, cloud-computing and security technologies. YAWEI is responsible for product integration, User management and service delivery at the Platform level; third-party technical, geographical, capacity and use restrictions may affect specific features and availability.
AI generation is probabilistic. Outputs may contain errors, be incomplete or distorted, resemble other Outputs, depict persons or products inconsistently, or fail to meet your aesthetic or commercial expectations. A generation request may also fail to produce an Output. Identical or similar Inputs may produce different results, and other Users may also receive similar results.
If you use an Output to promote or sell goods or services, you are the relevant seller, merchant, advertiser, content publisher and transaction-responsible party. Unless expressly agreed otherwise in writing, YAWEI is not the manufacturer, importer, distributor, certifier, advertising agency, broker, fiduciary, partner, employer, publishing platform or consumer-facing merchant of record.
Outputs, templates, prompts, reviews, scores, recommendations and safety notices provided by the Platform do not constitute approval, a guarantee, certification or professional advice concerning any product, service, advertisement, legal compliance, platform policy, intellectual property, sales result or particular use.
YAWEI does not warrant that any Output will be approved by a third-party platform, attract traffic, or achieve reach, clicks, conversion, GMV, profit or another commercial result, or that a third-party account, advertising account or store will not be limited, rejected, penalized, suspended or closed.
You must conduct a human review before publishing or commercially using an Output, with particular attention to product efficacy, prices, promotions, comparative advertising, disclaimers, intellectual property rights, authorization for likenesses and voices, industry licenses and local advertising standards. AI Outputs do not constitute legal, medical, financial, compliance or other professional advice.
Automated review, identity-document review, review of rights documentation or safety notices implemented or commissioned by the Platform are risk-control measures and do not constitute substantive confirmation or any guarantee of ownership of materials, or of the legality, authenticity or accuracy of an Output or its suitability for a particular use.
We may adjust models, features, usage limits and service regions on the basis of legal or safety requirements, technical upgrades, capacity or commercial arrangements. If an adjustment has a material adverse effect on a core feature for which you have paid, we will, to the extent reasonably practicable, provide advance notice and offer an alternative, service compensation or a refund for the unperformed portion, except where urgent safety or legal requirements apply.
When using a specific model or asset feature, you must also comply with any applicable third-party acceptable-use policy and special rules prominently displayed or linked on the applicable service page. Material changes to those rules will be notified under the update mechanism in this Agreement and must not derogate from any mandatory rights available to consumers under applicable law.
Without authorization, you must not reverse engineer the Services; extract model weights or parameters; circumvent safety filters; interfere with systems; scrape non-public data; disclose an unremediated vulnerability; or use the Services, any Input or any Output to train, fine-tune or optimize another model, or to develop model capabilities that directly compete with the Services.
You must not sell, rent, resell or sublicense model services on a standalone basis, make an API key or model capability available to a third party for further integration, or assist another person in carrying out any such activity, unless otherwise expressly agreed in writing between YAWEI and you.
Prices, Credits, Subscriptions, Billing and Refunds
Prices, currencies, taxes, plan entitlements, usage allowances, credit consumption, billing cycles, automatic renewal and key restrictions are subject to the purchase page, the Authorized Channel order or an enterprise order signed by both parties. The total price payable and material billing terms will be displayed before payment.
Credits may be used only to redeem features within the Services and are not deposits, electronic money or freely transferable assets. Whether credits included in a subscription carry over, and their period of validity, are subject to the applicable plan page. Unless otherwise stated, paid credits purchased separately are valid for twelve months from the date of purchase. The period applicable to complimentary or promotional credits is as stated when they are issued.
Whether a generation task has been completed and the number of credits consumed will be determined by objective records, including request identifiers, task status, resource consumption and delivery logs. If, due to a Platform system failure, a task does not start, credits are deducted more than once, or no accessible Output is produced, the Platform will return the corresponding credits, arrange a retry, or process the matter in accordance with the applicable refund rules.
Once a task has started and computing resources have actually been consumed, credits may still be consumed if you do not use the Output because you cancel the task, provide an erroneous Input, experience a network interruption, change your requirements, or the task undergoes a safety review, unless otherwise expressly stated on the purchase or generation page or required by applicable law.
If a subscription includes automatic renewal, we will obtain your express authorization before purchase and provide billing reminders in accordance with applicable law. You may cancel future renewals through your account settings, a channel displayed on the purchase page, or by emailing Official@yawei.ai. Cancellation does not affect your use of the Services during a period for which you have already paid.
Consumed credits, completed generation tasks and digital services whose performance has begun are generally non-refundable, except where mandatory local law requires otherwise, the purchase page contains a refund commitment, charges were duplicated, the Platform materially failed to perform, or no accessible service was provided. Aesthetic preferences, marketing results, traffic restrictions imposed by a third-party platform or failure to pass that platform's review, errors in your Inputs, and restrictions resulting from a User violation do not automatically constitute grounds for a refund.
If payment is made through an Authorized Channel, the payment recipient, tax invoice, exchange rate, fees and party responsible for processing a refund are as specified in the order. The Authorized Channel is responsible for handling funds that it independently collects, but YAWEI will assist in verifying Platform service records to the extent within its control.
You must not use a payment instrument without authorization, initiate a chargeback in bad faith, falsely claim that the Services were not delivered, or repeatedly and fraudulently obtain promotions through related accounts. To the extent permitted by law, you are responsible for chargebacks, refunds, Authorized Channel fees, investigation costs and other direct and reasonable losses resulting from your fraud or material misrepresentation.
If local law requires separate confirmation in respect of the immediate performance of digital services, a cooling-off period or a right of withdrawal, the Platform will obtain that confirmation separately through the purchase process. This Agreement does not limit any mandatory refund or withdrawal right available to consumers under applicable law.
The specific rules for refunds and billing disputes are set out in the yawe.ai Refund Policy, which forms part of this Agreement. To prevent fraud and abuse, the Platform may, in accordance with the Refund Policy, require identity verification in connection with a refund or billing dispute; where you provide false information, fabricate non-delivery or make repeated claims through linked accounts, the Platform may refuse to process the matter, suspend the account and seek recovery as permitted by law.
User Assets, Reference Assets and Chain of Authorization
"Custom Assets" means text, prompts, images, videos, audio, voices, fonts, trademarks, templates, characters, virtual likenesses and other materials created and uploaded by you or the relevant rights holder. "Authorized Assets" means Assets that contain third-party intellectual property, likeness, voice, name, privacy, personal data or other lawful rights or interests and for which you have obtained complete authorization from all relevant rights holders.
You retain your pre-existing rights in lawful Inputs and Custom Assets and continuously warrant that you lawfully own the relevant intellectual property rights and other rights and interests, or have obtained from all rights holders complete, valid and demonstrable authorization sufficient to cover the intended manner of use.
You warrant that there is no uncertainty of title, defect in authorization, expiry of authorization, use beyond an authorized territory, medium or purpose, restriction on onward processing or sub-processing, or other such issue affecting an Asset. You also warrant that using the Asset for model generation and subsequently using the Output will not infringe any copyright, trademark, trade secret, likeness, voice, name, privacy, personal data, reputation or other lawful right or interest.
If an Asset contains the likeness, voice, name, review or personal data of an identifiable natural person, before upload or use you must obtain valid authorization covering AI processing, editing, reproduction, generation, storage, export and intended publication, and must handle withdrawal, deletion, takedown and complaint requests. Acceptance of an upload or failure to block it does not validate the authorization.
Virtual likenesses, templates and other Reference Assets provided by the Platform and labeled "reference", "trial", "demo" or "internal use only" may be used only within the labeled scope. Without YAWEI's express written permission, you must not copy, download, compile, distribute or sell them, use them outside the Platform, or use them to establish a competing asset library.
You may use a template or other material owned by YAWEI or commercially licensed to YAWEI and expressly approved for commercial use on the applicable service page within the territory, term, channels and purposes permitted by the corresponding license. The specific license label and purchase page take precedence.
For the purpose of providing, protecting and maintaining the Services, you grant YAWEI a limited, non-exclusive, worldwide and royalty-free license to host, reproduce, transmit, convert the format of, generate from, review, troubleshoot, deliver and lawfully handle or dispose of the relevant Assets. YAWEI may engage necessary processors solely to the extent required for those purposes. This license does not transfer your ownership.
Unless you separately make an affirmative choice and give consent that may be withdrawn, YAWEI will not use your Inputs or Outputs to train a general-purpose or shared foundation model intended for other customers. Content safety, anti-fraud measures, authorization verification, complaint handling, service troubleshooting, and processing or retention lawfully performed by necessary processors do not constitute model training.
You must retain source files, production and modification records, purchase, commissioned-work or assignment agreements, intellectual-property and personality-rights authorizations, product qualifications, claim substantiation, approval records, AI-tool records, generation logs and published versions for at least three years after the last generation or publication of the relevant Asset, or until the end of any complaint, audit, dispute, limitation period and contractual recourse, whichever is later. Personal data remains subject to minimization and deletion requirements.
Upon receipt of a rights complaint, a reasonable query from the Platform or a request from a competent authority, you must submit verifiable materials within the period specified in the notice, which will generally not exceed 48 hours, and must cooperate immediately where there is an urgent risk. If you cannot establish the source of the rights or the scope of authorization, you must not continue to upload, generate or use the relevant Asset.
If authorization is withdrawn, terminated or becomes subject to a dispute, you must immediately cease any new generation or dissemination, take measures to delete, correct or take down the relevant material, and notify the Platform. You must not circumvent a restriction by re-uploading the material, altering it, using a related account or changing channels.
Enterprise Customers and Authorized Channels must ensure that their employees, members and appointed personnel have internal authorization to upload Assets, and bear management responsibility for uploads and generation carried out through their accounts. The fact that an employee uploads an Asset does not, by itself, mean that YAWEI created or commissioned that Asset.
Acceptable Use and Prohibited Conduct
You must not use the Services to engage in, assist, encourage or prepare to engage in any of the following conduct:
- creating or disseminating content that violates applicable law, endangers national security, or involves terrorism, violent extremism, gambling, drugs, or other unlawful matters;
- promoting, selling or facilitating goods or services that are unlawful, infringing, counterfeit, recalled, dangerous, stolen, sanctioned, unlicensed or prohibited by the target platform;
- creating content involving the sexualization, nudity, exploitation, enticement, or impersonation of minors, or other inappropriate content involving minors;
- using another person's likeness, voice, name or identity without authorization to create a false endorsement, impersonation, non-consensual intimate imagery or other misleading content;
- impersonating a government, financial institution, brand, public figure, or another person to commit fraud, phishing, extortion, identity theft, false fundraising, or a misleading transaction;
- creating defamatory, harassing, hateful, discriminatory, threatening, or non-consensual intimate content, or content that seriously harms another person's reputation, privacy, or personal dignity;
- fabricating news, evidence, identity documents, proof of authorization, product qualifications, certifications, test reports, medical efficacy, User reviews, or transaction records;
- unlawfully using the Services for political advertising, election influence, public safety, financial credit, recruitment, educational admissions, insurance, medical diagnosis, law enforcement, or other high-risk automated decision-making;
- infringing intellectual property rights, trade secrets, personal data, privacy, likeness, voice, name, reputation, or other lawful rights and interests;
- maliciously deleting, tampering with, or concealing AIGC labels, provenance credentials, copyright notices, watermarks, metadata, or other signals of generation;
- circumventing content-safety measures, identity and authorization verification, access controls, rate limits, geographic restrictions, or other technical protections;
- reverse-engineering, extracting model parameters, distributing malicious code, attacking systems, scraping without authorization, or imposing an unreasonable load on the Services or others; or
- using any model, Input, or Output for unauthorized model training, fine-tuning, data labeling, competitive model development, or another use prohibited by Platform rules.
You must not conceal your true intent, evade security measures or induce the Platform, an Authorized Channel or any of their personnel to assist in illegality, infringement or fraud through split instructions, homophonic encoding, a false background, translation or conversion, prompt injection, automated scripts, third-party proxies, transformed materials, linked accounts or any other means.
The Platform may use automated and manual methods to identify risks and, depending on their severity, may issue warnings, refuse generation, restrict exports, delete or quarantine Assets, apply rate limits, suspend functions, freeze accounts, terminate the Services, preserve evidence, report matters as required by law, or take other measures.
To investigate complaints, anomalous transactions, security incidents or suspected violations of law, we may, to the extent necessary, require supplementary information concerning identity, authorization, purpose, payment, publication and downstream users. You must cooperate truthfully, completely and promptly, and must not damage, delete or tamper with evidence or instruct another person to make a false statement.
Where a regulatory requirement applies, or there is a risk involving personal safety, minors, non-consensual intimate content, fraud, material infringement, a system attack, loss of evidence or rapidly expanding harm, the Platform may immediately take necessary measures without prior notice and, once permitted by law and the risk has diminished, provide reasons and an opportunity to appeal.
The Platform may retain User IDs, Asset IDs, request identifiers, Inputs and Outputs, generation times, models and versions, authorization records, operation logs, and disposition records for content traceability, auditing, dispute resolution and compliance with statutory obligations. Specific processing is governed by the Privacy Policy.
Outputs and Intellectual Property
As between the Platform and you, the Platform does not claim ownership of rights you hold in lawful Inputs. You must independently ensure that you hold all rights and authorizations required to submit and use each Input, and bear responsibility for any defect in the source of, or authorization for, an Input.
To the extent permitted by applicable law and provided that no pre-existing rights of the Platform or a third party are involved, Outputs constitute your customer data, and YAWEI does not claim ownership of the Outputs themselves. Whether an Output constitutes a protected work, who owns the relevant rights, and whether it can be registered or commercialized will be determined under applicable law and based on your actual creative contribution and the licenses applicable to the materials.
Subject to your compliance with this Agreement and payment of applicable fees, to the extent YAWEI actually owns and may license rights in a lawful Output, YAWEI grants you a non-exclusive, worldwide license, for the duration of those rights, to use that Output for lawful personal or commercial purposes. Restrictions applicable to third-party materials, Reference Assets and the relevant licenses take precedence.
AI Outputs may lack originality or exclusivity and may be identical or similar to content of other Users or third parties. The Platform does not warrant that any Output is registrable, exclusive, necessarily non-infringing, or suitable for a particular commercial purpose.
Intellectual property rights in the Services and their software, interfaces, trademarks, model orchestration, workflows, documentation, security mechanisms and Platform content are owned by YAWEI, other licensors or the relevant rights holders. Except as expressly permitted by this Agreement, you must not copy, rent, sublicense, reverse-engineer or create a competing derivative service.
Fonts, music, templates, stock images, virtual likenesses, trademarks, or other third-party materials contained in Outputs may be subject to separate restrictions concerning territory, duration, channels, commercial use and attribution. You must comply with the scope of the license displayed on the Asset page or in the order.
If you voluntarily make content public using the Platform's public-display or sharing functions, you grant YAWEI a non-exclusive, royalty-free, limited license to reproduce, transmit, convert, display and distribute that content to the extent necessary to operate those functions. YAWEI may engage necessary processors solely to the extent required to operate those functions. The license terminates when you delete the public content, except with respect to caching, retention required by law and evidence relating to disputes.
YAWEI may use, free of charge, product-improvement suggestions that you provide to the Platform to improve the Services, but this does not include your confidential information, your Assets, or intellectual property requiring separate authorization.
Complaints concerning intellectual property, likeness, voice, or other rights may be sent to Official@yawei.ai. The suggested email subject is "Rights Complaint," and the email should include proof of rights, the location of the allegedly infringing content, contact details, and a good-faith declaration.
AI Labeling, Commercial Use and Off-Platform Responsibility
In accordance with applicable law and Platform rules, the Platform may add visible or invisible AI-generation labels, audio notices, content credentials, watermarks, file metadata, or other technical signals to Outputs.
You must not maliciously remove, obscure, tamper with, forge or circumvent any copyright notice, provenance credential, watermark, label, metadata or other signal indicating that content may have been generated by AI.
The fact that certain Outputs do not contain a visible label does not mean that you may remove an invisible or machine-readable label or falsely represent the content as a genuine recording, nor does it relieve you of your obligation to label the content upon public release in accordance with the law of the place of release and the rules of the relevant third-party platform.
You exercise independent discretion over the final version for release and must conduct a human review of any content after you add to it, delete from it, edit it, dub it, rewrite it, splice it, change its labels, configure its placement or combine it with other materials.
When you publish, place as advertising, display, sell or otherwise use an Output, you must verify the content, advertising, consumer-protection, e-commerce, intellectual-property, personal-data, industry-licensing, product-labeling, tax and platform rules applicable to the place of publication, target audience and specific industry, and obtain all required approvals, qualifications and authorizations.
If an Output is used for advertising, promotion or E-Commerce Activities, you are the advertiser and final approver and must ensure that the overall content is truthful, accurate, clear, verifiable and not misleading. You must not create or use false or unsubstantiated claims concerning sales, reviews, rankings, awards, certifications, performance, comparisons, original prices, discounts, time or quantity limits, stock, testimonials or brand relationships. Sponsorship, payment, gifts, affiliate relationships and material editing must be clearly disclosed where required.
You must ensure that goods and services promoted, displayed or sold may lawfully be offered in the target country, territory and platform and that you hold all necessary business qualifications, authority, import approvals, product registrations, tests, certifications, labels, instructions and after-sales capabilities. Claims concerning performance, health, safety, sustainability, certification or market leadership must be supported by lawful and adequate evidence matching the scope of the claim.
You are independently responsible for price, currency, taxes, inventory, offers, payment, order confirmation, logistics, delivery, invoices, returns, warranties, customer support, consumer complaints, recalls and mandatory disclosures. YAWEI is not a party to transactions between you and consumers, does not collect consumer purchase payments and is not jointly liable for product quality, authenticity, fitness or seller performance, except where expressly agreed in writing or required by mandatory law.
After an Output is exported or delivered, you are responsible for its subsequent modification, combination, translation, voice-over, reposting, advertising targeting, budget, bidding, publication timing, publishing account, audience, landing page, fulfillment and distribution chain, and must manage related conduct by Enterprise Members, employees, creators, e-commerce operators, agents and media buyers.
Third-party rejection, takedown, reduced distribution, points, fines, advertising-account loss, store suspension, payment hold, domain or application blocking, negative reviews, returns, refunds, chargebacks or consumer claims do not by themselves constitute YAWEI's breach or a refund basis, except to the extent directly caused by YAWEI's own attributable breach.
Without YAWEI's written consent, you must not state or imply that YAWEI, an Authorized Channel or any third-party rights holder is the publisher, advertiser, co-producer, endorser, sponsor, seller, compliance reviewer or guarantor of the relevant content, goods, services or transaction.
If you use an Output in a medical, financial, lending, insurance, political, recruitment, education, public-safety, professional-advice, regulated-goods or other high-risk context, you must independently obtain qualified professional and legal review. A context prohibited by the Platform does not automatically become permitted because a third-party opinion has been obtained.
The Platform generally has no authority to directly delete content that you have published to a third-party account, private or closed channel, customer system, or offline medium. Upon receipt of a valid complaint or a request from a competent authority, you are responsible for promptly taking the content down, discontinuing its placement, publishing corrections, handling appeals, and providing relevant records.
Enterprise Customers, API and Downstream User Management
Enterprise plans, APIs, SDKs, white-label offerings, channel distribution, and other commercial permissions are available only within the scope expressly authorized by an order, Enterprise Services Addendum, or channel agreement signed by both parties. This Agreement alone does not grant any right of resale or reintegration.
An Enterprise Customer must ensure that all administrators, members, invited users and actual end users who invoke the Services through its systems comply with requirements no less stringent than those in this Agreement concerning authenticity of identity, Asset authorization, content safety, AI labeling, cooperation with investigations and off-platform publication.
An Enterprise Customer must establish, at the end-user level, a trusted-materials library, copyright-authorization library and personality-rights authorization library, with capabilities for reviewing and retaining authorization documentation, issuing alerts and ensuring traceability, and must cooperate with compliance audits by YAWEI where required by the applicable order.
An Enterprise Customer must retain the mappings among actual end-user IDs, request times, request identifiers, Asset sources, chains of authorization, model versions, Inputs and Outputs and publication instructions, and must maintain records of warnings, takedowns, freezes, bans and appeals.
API keys must not be made public or hard-coded into a publicly accessible client. On discovering a leaked key, anomalous call, forged-content attack, circumvention at scale or serious security incident, the Enterprise Customer must immediately block the affected access, rotate credentials and notify YAWEI within the shortest reasonably practicable time; a specific deadline in an applicable Enterprise Security Addendum prevails.
Without YAWEI's written consent, an Enterprise Customer must not independently resell API or model capabilities or provide them to another UGC platform or AI content-creation tool for reintegration, and must not allow its customers to develop downstream customers, share credentials or operate as a model service bureau.
An Authorized Channel, white-label arrangement or integration collaboration approved in writing must comply with the corresponding channel agreement, order, data-processing agreement and security addendum. In the event of a conflict, those written documents prevail only within the scope expressly authorized by them.
An Enterprise Customer is responsible for deficiencies in end-user management, credential leaks, unauthorized resale, false authorization or delayed security response attributable to it and, to the extent permitted by law and attributable to its fault, must compensate YAWEI for reasonable losses arising from third-party claims or contractual recourse.
Third-Party Services, Publishing Platforms and Channel Responsibilities
The Services may rely on third-party models, cloud services, storage, payment services, notification services and publishing platforms. With respect to service providers that it appoints and manages, YAWEI must fulfill the obligations imposed by applicable law regarding reasonable selection, contractual restrictions and oversight.
When you directly enable a third-party service and accept its terms, a separate relationship is formed between you and that third party. The availability, review, rate limiting, takedown, account closure, payment rejection or policy changes of a third-party service may be beyond YAWEI's reasonable control.
Your creation of accounts, publication, livestreaming, advertising, sales, collection of payments, and interaction with customers on TikTok, YouTube, Instagram, Facebook, e-commerce platforms, or other channels are your independent activities and are governed by your relationships with the relevant platform and transaction counterparties.
Even if the Platform provides one-click export, format adaptation, or a publishing interface, the publication instruction is still initiated by you, and the publishing account and final content are still selected by you. A technical connection does not, by itself, make YAWEI the publisher, advertiser, seller, or joint operator of off-platform content.
A link, export format, plugin, API or connector does not mean that YAWEI controls, endorses, represents or guarantees a third-party service. Unless the parties sign a separate advertising-management or e-commerce-operations agreement, YAWEI does not manage advertising funds, determine budgets, bids, audiences or attribution, or act as a media buyer, advertising agency or store operator.
An Authorized Channel must sell or support products only within the scope of YAWEI's written authorization. Independent operation, training, content-production services, advertising or customer services provided by an Authorized Channel do not, by themselves, make YAWEI liable, except for defects in YAWEI's own products or liability that cannot be excluded by law.
If, because of your off-platform publication, the Platform is mistakenly identified as the publisher, advertiser, seller, sponsor or guarantor of rights, you must promptly provide the account-ownership details, publication instructions, chain of authorization, final version, placement configuration and transaction records and assist in clarifying the parties' actual roles.
Privacy, Data Processing and Confidentiality
YAWEI processes personal data in accordance with the Privacy Policy, the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and other applicable data protection laws. Separate consent for cross-border transfers, marketing, model training or other matters requiring separate consent will be obtained through a separate, affirmative and revocable mechanism.
To provide model, cloud, storage, review and security services, YAWEI may engage necessary processors to process Inputs, Outputs, usage logs and related technical data. The specific purposes, categories, retention periods, regions, deletion rules and methods for exercising rights are set out in the Privacy Policy and applicable data-processing agreement.
If data must be transferred to a service region outside Hong Kong, we will implement contractual, security and other cross-border safeguards in accordance with applicable law and, where required, obtain separate consent.
Where an Enterprise or Commercial User provides the Platform with data relating to employees, customers, consumers, models, creators or other third parties and determines the purposes and means of processing, that User will ordinarily be the relevant data controller and is responsible for lawful basis, notices and consent, rights requests, retention periods, cross-border arrangements and security measures. YAWEI acts as a processor only within the applicable data-processing agreement, your lawful instructions and applicable law.
Unless required for a specific, lawful and necessary service or business purpose and supported by all required notices, consent and other requirements, you must not upload identity documents, contact details, orders, chats, location, financial, health, children's or other personal data. You must implement data minimization, de-identification, access controls, key protection, device security and member-permission management.
For security, anti-fraud, content moderation, authorization verification, complaint handling, troubleshooting, auditing and compliance with legal obligations, the Platform may conduct automated screening of Inputs and Outputs and permit human access where necessary, within a controlled and confidential scope.
Individuals may, in accordance with the Privacy Policy, request access to and correction of their personal data, require us to cease using their personal data for direct marketing, and complain to the Privacy Commissioner for Personal Data (PCPD) regarding our handling. Such requests may be sent to Official@yawei.ai.
Enterprise Customers and YAWEI shall keep confidential any information learned through the Services that is reasonably understood to be confidential, including information concerning non-public products, business plans, customer lists, prompts, scripts, materials, model configurations and security information. This obligation does not apply to information lawfully made public, independently developed, or lawfully obtained from a third party under no obligation of confidentiality.
Once you have downloaded or exported content, or stored it in a designated system, you independently determine the purposes and means of subsequent processing and are responsible for off-platform copies, third-party recipients, consumer or data-subject requests, breach response and deletion. The Platform cannot delete off-platform copies that it no longer holds or controls. An incident caused by your systems, accounts, personnel or independently selected third-party services is subject to your response duties to the extent attributable to you, and you must promptly notify YAWEI where relevant.
Platform Actions, Suspension and Termination
You may stop using the Services, cancel your subscription, or apply to close your account through the account settings or customer service channels. Before closing your account, you should export any lawful content that you need to retain. Data deletion, anonymization and necessary retention will be handled in accordance with the Privacy Policy.
If you breach this Agreement, fail to pay fees when due, there is anomalous activity or a security risk, Service infrastructure or necessary technology becomes restricted, or a competent authority lawfully requires us to act, we may issue a warning, apply rate limits, restrict generation or export, delete or quarantine Assets, suspend features, freeze your account, revoke keys, or terminate the Services.
Where there is suspected unlawful or criminal activity, fraud, misappropriation of an identity or payment instrument, forged authorization, impersonation, a false endorsement, non-consensual intimate content, risk to minors, material infringement, an attack on the system, circumvention of security measures, prohibited resale, destruction of evidence, or repeated violations, the Platform may take immediate action without prior warning.
To prevent circumvention of enforcement action, the Platform may, where supported by reasonable evidence, impose corresponding restrictions on associated accounts, devices, workspaces, API keys and entities under common control, but will determine the scope of such restrictions in accordance with the principles of risk and proportionality.
After imposing restrictions or terminating the Services, the Platform may quarantine and retain relevant records for the period required for legal compliance, auditing, contractual recourse or dispute resolution, and may make reports to competent authorities or cooperate with investigations in accordance with law.
Except where there is an urgent risk, notice is prohibited by law, or notice could impede an investigation, we will, to a reasonable extent, explain the principal reasons and provide an appeal channel. Appeals may be sent to Official@yawei.ai. The suggested email subject line is "Account Appeal".
Where prepaid Services are discontinued, without fault on the part of the Platform, because necessary technology or infrastructure ceases, legal requirements apply or the relevant business terminates, we will, to the extent reasonably practicable, provide an alternative, an export window, service compensation, or a refund for the unperformed portion. Where an enterprise order provides otherwise, that enterprise order shall prevail.
Following termination of this Agreement, the provisions concerning payment, confidentiality, intellectual property, limitations of liability, indemnification and recourse, preservation of evidence, dispute resolution, and any other provisions which by their nature are intended to survive shall remain in effect.
Disclaimers
To the extent permitted by applicable law, the Services are provided "as is" and "as available" and may contain defects. Generative AI technology continues to evolve, and the Platform does not warrant that the Services will be permanently uninterrupted, entirely error-free, or always meet your particular purposes.
The Platform does not warrant that any Output will be true, complete, accurate, timely, exclusive, non-infringing, registrable, merchantable, fit for a particular purpose, or certain to pass review by a third-party platform. Nor does the Platform warrant any particular number of views or conversions, any amount of revenue or financing, or any particular brand or business outcome.
No warranty is given that third-party Reference Assets designated for trial or internal use, or the Outputs generated from them, are fit for commercial use. You bear the risks and losses arising from your use of Reference Assets beyond the scope of the applicable license.
Results may be affected by a third-party platform's algorithmic distribution, review, rate limiting, takedown, account bans, rejection of advertisements or transactions, as well as by audiences, budgets, copy, products, landing pages and after-sales arrangements configured by Users themselves. The Platform shall be liable only for the portion attributable to the Platform itself.
Except to the extent directly caused by YAWEI's own attributable breach, YAWEI is not responsible for loss arising from product quality or licensing, User advertising claims, consumer transactions, logistics, refunds, recalls, third-party edits, account penalties or a User's failure to conduct reasonable human review.
Unless expressly required by law or the Platform has become aware of a specific risk, YAWEI has no obligation to continuously monitor, pre-approve or conduct an item-by-item legal review of content that, after being exported by a User, is on third-party platforms, in private or closed channels, offline media, advertising accounts or customer systems.
If performance is prevented by force majeure, war, natural disaster, governmental action, public network failure, a major cyberattack, or another material infrastructure incident beyond reasonable control, the affected party shall give prompt notice and take reasonable measures to mitigate loss.
This Section does not exclude YAWEI's obligations to provide reasonable technical safeguards, data security, consumer protection, contractual performance and fault remediation, nor does it exclude liability arising from YAWEI's fraud, willful misconduct, gross negligence, or conduct for which liability cannot be excluded by law.
Limitation of Liability
In relation to enterprises, commercial Users, and Users who use the Services for business, professional or commercial purposes, to the fullest extent permitted by applicable law, YAWEI, its affiliates and licensors shall not be liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, revenue, goodwill, opportunity or anticipated savings, business interruption, or the cost of replacing data.
For Enterprise and commercial Users, YAWEI's aggregate liability arising out of or in connection with this Agreement, any order and the related Services is limited to the fees corresponding and attributable to the affected Services for the three consecutive months preceding the event giving rise to liability. Annual or multi-month prepayments will be prorated monthly, and relevant fees paid to an Authorized Channel are included.
Where an enterprise or commercial User uses Services that are entirely free of charge, YAWEI's aggregate liability shall not exceed HKD 100. Where an enterprise order, service-level agreement or data-processing agreement signed by both parties expressly provides otherwise, that agreement shall prevail.
The foregoing limitations do not apply to fraud, willful misconduct or gross negligence by YAWEI; death or personal injury for which YAWEI is liable by law; or any liability which applicable law expressly prohibits from being limited or excluded.
This Section does not affect any mandatory rights enjoyed by consumers under applicable law. If any provision is held invalid in the consumer's jurisdiction, it shall be modified, to the extent lawful, to achieve as closely as possible its original purpose, rather than being expanded into a complete exclusion of the Platform's liability.
Liability shall be determined by reference to actual control, fault, foreseeability, mitigation measures and causation. For liability arising from any publication location, audience, final edits, advertising claims, product transactions or further off-platform distribution independently determined by you, the Platform shall be liable only to the extent of its actual participation, a legal duty of control, or its own fault.
After becoming aware of a loss or an event that may give rise to a claim, you shall notify the Platform within a reasonable time and take reasonable measures to mitigate loss. This provision does not shorten any limitation period prescribed by applicable law or any statutory period available to consumers.
User Indemnification and Platform Recourse
For enterprises, Commercial Users and Users who use the Services for commercial purposes, if an act or omission of you, your Enterprise Members, actual end users, employees, contractors or persons acting through your accounts concerning any Input, product, service, advertisement, Output, publication, placement, transaction, fulfillment or after-sales service breaches this Agreement, law or Platform rules, violates third-party rights, involves unauthorized resale, integration, account or data use, or fails to implement reasonable remediation or safeguards, and thereby causes YAWEI, its affiliates, employees or Authorized Channels to face a claim, investigation, litigation, arbitration or administrative action, you shall be responsible and provide reasonable compensation to the extent of your conduct, fault and the direct causal connection.
To the extent permitted by law, reasonable recoverable losses include third-party claims, consumer refunds, chargebacks, settlements, administrative or platform penalties, product takedown or recall costs, content handling, technical remediation, incident response, evidence preservation, reasonable reputation mitigation, and reasonable legal, investigation, litigation and arbitration costs. They also include amounts actually paid or reasonably payable by YAWEI to a third party under law or contract to the extent attributable to the relevant conduct.
Where the Platform is named as the subject of an investigation, complaint, claim or legal proceeding, it shall have the right to control, acting reasonably, any response, defense or settlement arrangement that would bind the Platform, and will, where practicable, notify you and consider your reasonable views. Without YAWEI's written consent, you shall not admit liability, settle any matter or assume any obligation on YAWEI's behalf.
If YAWEI makes an upfront refund or payment of compensation to a rights holder, implements a decision of a competent authority, or incurs liability to a third party, this does not constitute an admission that YAWEI bears ultimate responsibility for your conduct. Where an effective decision, confirmation by both parties or sufficient evidence establishes that the matter is your responsibility, YAWEI may recover the relevant amount in accordance with law or set it off against amounts that are due, undisputed and legally eligible for set-off.
An individual consumer is subject to the obligations in this Section only to the extent permitted by applicable law and to the extent of that consumer's own fault. The consumer's rights under law to raise defenses, present evidence, obtain refunds and exercise other mandatory rights are unaffected.
If your Assets or the conduct of your end users cause a third party to seek recourse against YAWEI, you shall promptly provide the complete chain of authorization, User mappings, generation records and evidence of use, and shall bear YAWEI's reasonable direct losses to the extent attributable to you.
Nothing in this Section relieves YAWEI of, or transfers to you, YAWEI's legal obligations concerning content safety, personal data protection, consumer protection, risk handling, record retention and reporting. This Section does not apply to liability arising from YAWEI's own fraud, willful misconduct or gross negligence, or liability that cannot be excluded by law.
Updates to the Agreement, Notices, Governing Law and Miscellaneous
We may update this Agreement in response to changes in law, regulation, Platform rules, functionality, security or business models. For ordinary changes, the version and effective date will be published within the Services.
If a change has a material adverse effect on fees, automatic renewal, limitations of liability, material data uses, dispute resolution or core functionality, we will provide prominent advance notice by in-app notice, by email to the address associated with your account, or by website notice.
Where the law requires renewed consent to a change, that change will take effect in relation to you only after you affirmatively consent. Continued use of the Services does not replace any separate consent required for sensitive personal data, cross-border transfers, marketing or model training.
We may send service notices by in-app notice, email, SMS or website notice. You shall keep your contact details valid. Emails sent to Official@yawei.ai that clearly state the account, matter and contact person may be used to submit customer service requests, privacy requests, complaints, appeals or legal notices to YAWEI.
This Agreement, the Privacy Policy, the purchase page, orders, Enterprise Services Addenda, data-processing agreements and feature-specific terms collectively constitute the agreement between the parties. In the event of a conflict, an order or specific addendum signed by both parties shall prevail only with respect to the matter expressly addressed in it. Mandatory protections relating to personal data and consumers may not be reduced.
This Agreement is governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory protections in the consumer's jurisdiction that cannot be excluded by contract.
If a dispute arises, the parties shall first negotiate in good faith through Official@yawei.ai and use reasonable efforts to resolve the dispute within 30 days after receipt of a complete notice of dispute. Such negotiations do not preclude either party from applying for urgent injunctive relief or preservation of evidence, filing a complaint with a competent authority, or commencing proceedings within the statutory time limit.
If negotiations fail, enterprise and commercial Users agree to submit the dispute to a court of competent jurisdiction in the Hong Kong Special Administrative Region. Consumers may assert their rights before a court of competent jurisdiction or a consumer dispute resolution body in accordance with the mandatory laws of their jurisdiction.
If any provision is held invalid or unenforceable, the remaining provisions are unaffected. A party's failure to exercise a right immediately does not constitute a waiver. Headings are for convenience only and do not affect interpretation.
You may not assign this Agreement without YAWEI's consent. YAWEI may assign this Agreement to a successor entity in connection with a merger, reorganization, financing or transfer of business and will give notice in accordance with law. An assignment may not reduce statutory consumer rights or the level of data protection.
You and YAWEI are independent contracting parties. Except as otherwise provided in a written channel agreement, this Agreement does not create an agency, partnership, joint venture, employment, franchise, fiduciary, or joint operation relationship. You have no authority to make commitments, accept orders, admit liability or otherwise bind YAWEI on its behalf.
The Platform may provide this Agreement in Chinese, English or other languages. Except where mandatory law requires otherwise, the English version is the controlling text. A local-language version made available and accepted at registration or purchase is provided for explanation, and any inconsistency will, without reducing non-waivable rights, be interpreted in accordance with the English version.
Contact Us
| Operator | Yawei Global Limited |
|---|---|
| Company No. | 81320968 (Hong Kong) |
| Registered office | Flat 1019B, 10/F, Liven House, No.61-63 King Yip Street, Kwun Tong, Hong Kong |
| Business Registration No. | 81320968-000-09-26-1 |
| Applicable Product | yawe.ai |
| Email for customer service, privacy, infringement complaints, account appeals and legal notices | Official@yawei.ai |